User interface for service desk

• Login to Dorent
• Enter buyer’s confirmation code, firstname or lastname in the search field.
• Press ”Search”

• Select the right person from the list and press ”Show”.

• Select the proper rental transaction and press ”Redeem”. This will remove the redeem -button and replaces it with the current date.
• The Tag -textfield can be used to enter any additional information about the rent. This tag can be seen ever since for that buyer or rental transaction is looked at.
• Check the rental duration and grant access right to the user. Confirm the process for creating access right from your club’s management.

• Search the member by his firstname or lastname and select ”Show”
• ”OFFERS” shows you all the offers this members has created.
• ”Credits” shows the active credits that this particular member currently has.
• Select ”User credits”

• Enter the amount the member wants to redeem.
• Select the category for which the credits are used for.
• Write a description about the usage (optional) and press ”Save”
• The member will receive an email about the credit deduction and category it was used for. The description is not sent to the customer.
• Remember to mark the purchase to you cash register or erp -system. This information is used by your accountant.

• Search for the member by firstname or lastnameand select ”Show”.
• In case the member has created and offer before, his information is shown at the top of the page (name, email, telephone number). In order to leave a new offer, this same data should be used in the offer creation.
• Select ”Send customer data”. This will deliver an email to the customer, which includes all the information required to leave an offer.

• In case the customer information is not found, the user has not left any offers or he has not been uploaded to Dorent in your club’s member whitelist.
• Search for the user in the list ”Customers”. In case the name is found, the member use the same information shown in the list.
• In case the member is not shown in the customer list, he has not been uploaded in Dorent in whitelist. In this case contact your club’s own Dorent contact person.

• Search the member by name and press ”Show”.
• At the customer information press the edit icon.

• Change the correct member information and press ”save”
• Return by pressing ”Back to customer” and select icon ”Send customer details”. This will send an emailn containing newly updated, correct customer information.

The member removes or edits his offer:

• Search for user and select right person by pressing ”Show”.
• In case the user has used ODrent already before, his information is shown at the top of the page (name, email, phone number).
• Select ”Send customer information icon”. This will send an email to the customer containing a link to his offer, where the offer can be edited or removed.
• The email contains a link to the offer, where the offer can be edited or removed.

Offer should be removed by the service desk personnel:

• The service desk can easily remove the offer on behalf of the member.
• Search for member and press ”Show”
• Select from ”Offers” the one offer that should be removed.
• Go to offer and press ”Remove offer”